FAQ

How long does the hot tub take to fill?

It takes approximately 1.5-2  hours to fill.

How long does it take to assemble the hot tub?

Our delivery team will set up the hot tub in approximately 30 minutes.

Do I need to test the water?

No our delivery team will do this all for you.

How do I get the water out?

Our delivery team will release the plug and safetly drain the water and will use a special pump and hose if necessary.

We are regularly asked questions that are fairly similar, we thought it would be helpful To detail some information below.

If your question isn’t answered below please don’t hesitate to contact us.

Can you go in hot tub straight away?

If there is access to fill it up with warm water first ( using a mixer  tap) then hot tub warms half the time. 4-5 hours. Cold water fill takes approximately 6-10 hours to heat the water  ( that’s why first day is free of charge ).

Is the hot tub hygienic?

Generally speaking yes.Our team add special chemicals and test water when set up, so the water is sanitized.

What is the weight of the hot tub when the hot tub if full?

The hot tub weights approximately 1 tonne.

What happens with the excess water splashes that splashes out the hot tub?

We recommend that you have a Suitable area for the hot tub,However we DO NOT take any responsibility for water damage to grass or decking.

Is the control panel easy to use?

Yes, this will be explained on day of delivery.

Can I run the water heater and air jets at the same time.

Unfortunately not,only one of these functions can be used at one time.

We recommend that if you want to stay in the hot tub for longer, don’t have the bubbles on constantly.

Can I leave pump out in rain?

The pump is splashproof not waterproof. We provide a cover when needed.

Can you smoke in the hot tub?

Smoking is NOT permitted at any time in or around hot tub.Cigerette damage can cause no return of ur deposit.

Can the hot tub be used indoors?

Yes but please remember areas will get wet, also area needs to be well ventilated.

We take NO responsibility for the area INSIDE  your home being damaged or wet caused by the hot tub?

Is the hot tub itself well built?

Yes, you will be surprised how sturdy it is.The hot tub needs to be inflated correctly, we do this.

Are children allowed in the hot tub?

Yes, only if supervised.We take no responsibility for any accidents that occur whilst in the hot tub.

Is 40 degrees the maximum temperature you can st it to?

Yes, you wouldnt want it no hotter than this.

Is the hot tub robust enough for the kids jumping in and out?

The spa will withstand general use and light climbing in and out of it.

Does hot tub have a cover/lid?

Yes, hot tub has a lid that secures very securely with strong clips when not in use.